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Explore Our Legal Terms and Account Policy

arjuna88.com operates under a clear legal framework designed to protect your account, your data, and your rights as a user in Indonesia — access and eligibility depend on…

Jurisdiction-Aware PolicyData Retention StandardsDANA & OVO CoveredAccount Rights ExplainedDirect Legal Contact

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Browse the Scope of Our Legal Position

arjuna88.com Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal position is built around two principles: transparency in how your account data is used, and clarity about which jurisdiction governs each interaction. Because access and eligibility depend on local law, we apply Indonesian regulatory context wherever it is relevant to your account or payment

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activity. When you transact via DANA, OVO, GoPay or QRIS, the transaction record is retained according to our data retention schedule — currently set at 24 months from the date of the last activity on your account. This applies equally to deposit records, withdrawal confirmations and
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account correspondence. We do not sell your transaction data to third parties. Any dispute arising from account activity is subject to the governing law stated in our full terms document, which you can request at any time through our support channels. Indonesian users in Jakarta and
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across the archipelago are covered under the same policy framework.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Inquiry Through These Channels

Live Chat — Legal Queue Reach our legal support team directly through the live chat widget on arjuna88.com. The legal queue is staffed seven days a week from 08:00 to 23:00 WIB. Use the subject tag 'Legal' so your request is routed correctly and handled within four business hours.

Email — Policy Requests Send detailed policy or data-access requests to our dedicated legal email address listed in the full terms document. We respond within two business days. Include your registered account username and the specific policy section your request references to speed up processing.

Account Panel — Rights Request Form Inside your account dashboard, navigate to Settings → Privacy → Submit a Rights Request. This form lets you formally request data access, correction or deletion. Submissions are logged with a reference number so you can track progress without needing to follow up manually.

HOW WE HANDLE POLICY

See How arjuna88.com Manages Your Legal Rights

From cookie consent to account security, every operational detail on this page reflects what we actually do — not a generic policy template.

Cookie Consent

We serve a cookie consent banner on your first visit to arjuna88.com. You can accept all, reject non-essential, or customise preferences. Your choice is stored for 12 months and can be updated at any time via the Privacy Settings link in the site footer.

Data Handling

Your personal data — name, email, payment method identifiers such as DANA wallet ID or OVO number — is encrypted at rest using AES-256 and in transit via TLS 1.3. We do not store full payment credentials; only tokenised references are kept for reconciliation.

Account Security

Two-factor authentication is available for all accounts and we strongly recommend enabling it via Settings → Security. Login attempts from unrecognised devices trigger an email alert to your registered address within 60 seconds, giving you a direct link to lock the account if needed.

Data Retention

Account records are retained for 24 months after the last account activity. After that period, inactive accounts are anonymised unless a legal hold applies. You may request early deletion — subject to any retention obligations imposed where local law permits — via the Rights Request form in your account panel.

Who to Contact

Our designated Data Protection contact is reachable through the legal email channel or the live chat legal queue. For urgent account-security matters outside 08:00–23:00 WIB, use the emergency account-lock link sent with every login-alert email — it does not require staff intervention.

Requesting Changes

You have the right to access, correct or request deletion of your personal data. Submit the Rights Request form inside your account panel or email our legal team. Verified requests are actioned within five business days and you receive written confirmation once the change is applied.

Answers to the Legal Questions You're Asking

These are the questions we receive most often about our legal framework, your rights and how to act on them. Each answer reflects the actual steps you would take inside your account or through our support channels.

Your account is governed by the terms set out in our full terms document. Access and eligibility depend on local law, and Indonesian regulatory context applies wherever it is relevant to your account activity or payment method — including DANA, OVO, GoPay and QRIS transactions.

We retain your account data for 24 months from the date of last activity. After that, inactive accounts are anonymised. If you want early deletion, submit a Rights Request via Settings → Privacy in your account panel, and we will action it within five business days where local law permits.

Yes. Log into your account, go to Settings → Privacy → Submit a Rights Request, and select 'Data Access'. You will receive a structured export of your account data within five business days. Alternatively, email our legal team with your account username and the request type.

Minor updates like email address or phone number can be changed directly in Settings → Account Details. For legally sensitive corrections — such as name or identity document — submit a Rights Request form and attach the supporting document. Our legal team verifies and applies the change within five business days.

We use essential cookies for session management, analytics cookies to understand how you use the site, and optional marketing cookies. You can manage your preferences at any time through the Privacy Settings link in the footer. Your saved preference is valid for 12 months before we prompt you again.

Every login-alert email we send contains an emergency account-lock link that works without staff intervention. Alternatively, contact our live chat legal queue between 08:00 and 23:00 WIB, or email our legal team. We aim to confirm account suspension within 30 minutes of a verified security report.

We do not sell your payment data. DANA, OVO, GoPay and QRIS transaction references are stored in tokenised form only, used solely for reconciliation and dispute resolution. Your wallet identifiers are encrypted at rest and never passed to advertising or data-brokering services.

Explore Our Legal Terms and Account Policy

Open a Legal Inquiry Through These Channels

See How arjuna88.com Manages Your Legal Rights

Cookie Consent

Data Handling

Account Security

Data Retention

Who to Contact

Requesting Changes

Answers to the Legal Questions You're Asking

01 What law governs my account on arjuna88.com?

02 How long does arjuna88.com keep my personal data?

03 Can I request a copy of my personal data?

04 How do I update or correct incorrect personal information?

05 What cookies does arjuna88.com use and how do I manage them?

06 How do I lock my account if I suspect unauthorised access?

07 Does my DANA or GoPay payment data get shared with third parties?

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